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Frequently Asked Questions

 

  • On arrival, you will be greeted by our friendly staff who will check you in. After you have completed our registration forms you will be kitted up with all the paintball equipment you need for the day. At 10:00am you are required to attend a compulsory safety briefing which will go through all the safety regulations for the day. Then the action starts! You will play 12-14 varied games during a full day session, with short refreshment breaks in between to reload your paintballs and discuss tactics!

    Half way through the day at approximately 13:00pm we will break for lunch. A hot lunch can be ordered from our onsite shops before 11:00am and this will be served hot at lunchtime.

    Paintballs, food and drink are not included in the cost of the IPG Paintball tickets. When you book a paintballing party you will be asked to confirm each person’s first 100 paintballs for £9.99(1) per person, this way you will have 100 paintballs to start your day. Lunch can be purchased in advance through our bookings team, snacks and refreshments are available from our onsite shop andthere is also free tea and coffee available all day at our National Paintballing centres.

    We don’t permit any alcohol use on site. Any players found to be under the influence will be excluded from the games without refund and asked to leave the centre for their own safety.

    At most IPG Paintball centres you can, provided that the minimum spend has been met. If the minimum spending requirement has not been made, unfortunately we aren’t able to open a centre mid-week, which you will be notified of at the time of your enquiry. However an alternative venue or date will always be offered for you.

    There is no minimum or maximum group size requirement – you can play paintball with any amount of people or individually if you prefer. Your group will be mixed with other players to make up teams for the day but private games can be arranged for larger groups of 40+ people. Please be aware that to open a centre, we may require a minimum spend for the group of players you wish to book. Please enquire for specific requirements for each centre.

    • 12-14 action-packed paintball games.
    • Equipment hire for the day, including: full head helmet, overalls with padded collar, padded body armour, the latest semi automatic paintball gun and unlimited gas propellant refills.
    • Comprehensive Public Liability Insurance
    • Supervision and assistance during the games from friendly, fully trained paintball staff.
    • Tea and coffee refreshments all day
  • Go to https://www.ipgvip.com/book-now/

    Our secure online booking system is easy to use and keeps your personal information secure. Once your booking request is made, we will contact you to confirm your event date and give you all the information you need to prepare for your paintballing day out. IPG Paintball accepts payments made via Visa, MasterCard and Maestro.

    Alternatively you can call our friendly event coordinators on 0203 869 9332 to make your booking.

    Paintball prices at national centres start from £6.99 per 100 when bought by the box (2000 balls) or £7.99 per 100 when purchased in bulk of 1000 paintballs or £9.99 per 100 when purchased in smaller amounts. Additional paintballs can be purchased from the shop at any time during the game day.

    Please note: Prices may vary from national to local paintball centres.

    To avoid disappointment it's best to book at least two weeks in advance as bookings are subject to availability. Your chosen centre and date may not always be available but you will be offered a list of alternatives to choose from.

    No, unfortunately not. Every IPG Paintball centre has a limited capacity and player numbers need to be confirmed prior to the game day in order to organise equipment, catering arrangements, teams and the marshalling staff.

    At most IPG paintball centres we offer a freshly cooked lunch for under £6.00(1) per person. Lunch can be pre-ordered when making your booking, depending on which centre you choose for your event. Almost every centre has an onsite shop where you can purchase a selection of refreshments and snacks.

    Players can bring certain items of their own to national paintball centres, but it is always up to the Centre Manager whether or not you can use it. You can bring your own goggles but only if they have been manufactured specifically for paintball games and have not been altered in any way. Players are unable to bring their own paintball gun to the centre unless a private game has been arranged and the gun can operate from the gas canisters provided by the paintballing centre. The use is solely at the discretion of the Centre Manager, and all paintball guns are subject to a chronograph test before use. We do not allow players to bring their own gas or bottles on site for health and safety reasons.

    Paintball games go ahead regardless of any inclement weather conditions (except in very extreme circumstances, in which case you will be notified). The games take place outdoors but there are sheltered seating areas in the base camp. In wet weather players may also bring waterproof clothing to wear under their paintball overalls.

    Every customer is required to fill out a registration form before they can play paintball at our national centres. All players under the age of 16 are required to have a Parental Consent Form signed by a parent or guardian; we suggest that these forms are sent out with your invitations. Other parents should return their completed forms to the group organiser for them to bring to the centre on the day of your event. Don’t worry if you don’t have time to complete them before the day as our centres have spare registration forms which you can complete when you arrive.

    We recommend that players wear comfortable, old clothing and to bring a change of clothes for the end of the day (personal belongings can be stored in our lockers which you can hire for the day). It’s strongly recommended that you wear walking boots with ankle support and a deep tread rubber soleas it can be muddy in the winter months. Some customers may choose comfort over safety and wear wellington boots. Armoured gloves can be bought from our onsite shop for £6.99(1) but you are welcome to bring your own. We accept PIN verified card payments however thesemay incur transaction fees so it is recommendedyou bring cash for any additional paintballs or food.

    We will always offer you the closest possible alternative venues. The locations of paintball centres are subject to change for reasons out of our control however IPG Paintball undertakes to maintain a minimum of 10 paintball venues within the UK and Ireland

    We strongly recommend that players wear sturdy walking boots with ankle support and a deep tread rubber sole, as it can get muddy and slippery out in the game zones.

    Every IPG ticket comes with a fourteen-day satisfaction guarantee so if you’re not happy with your purchase you can get a refund within fourteen days of purchasing the tickets. To apply for a refund, simply write to cancellations@ipgvip.com or to IPG at 57 Broadway Court, Wimbledon, London, SW19 1RG or a model cancellation form can be found here. Refund requests must be received in writing and please include your full details. All physical vouchers and tickets must be returned to the above address. Use a traceable postal service as you will be responsible for the items until we receive them.

    If you have purchased your tickets from an on-street promotion, then IPG processes refunds on behalf of independent IPG resellers and can take up to 21 days to go through. Refund requests must be sent within fourteen days of purchase. Please note that once this fourteen day period has passed, the terms and conditions of the ticket will constitute a legally binding contract and it will not be possible to refund the cost of your tickets. We also reserve the right to return items that have been sent to us where the initial refund request was received outside of the fourteen-day period.

    You can reach IPG directly on 0203 869 9332 or alternatively you can request a call back on the 'Request a Callback' page and one of our friendly paintball consultants will contact you to answer any questions you may have.

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